Get in Touch

Information We Collect

We collect personal information that you voluntarily provide to us when you create an account, make a purchase, subscribe to our newsletter, or contact our support team. This may include your name, email address, shipping address, phone number, and payment details. We may also collect non-personal data such as browser type, device type, and browsing activity.

How We Use Your Information

• To process, confirm, and deliver your orders
• To provide assistance and customer support
• To send order updates, promotional messages, and special offers (only with your consent)
• To improve our website functionality, user experience, and product offerings
• To detect and prevent fraud or unauthorized access
• To comply with applicable legal and regulatory requirements

Information Sharing

We do not sell or rent your personal information. We may share information with trusted service providers who assist us in operating our website, processing payments, delivering packages, or conducting analytics, provided these parties agree to keep your data confidential. We may also disclose information if required by law or to protect our legal rights.

Data Security

We use security measures such as encryption, secure payment gateways, and restricted access controls to safeguard your personal information. However, please understand that no internet transmission or storage method is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to request access to your personal data, correct any inaccuracies, or request deletion of your information. You can also opt out of promotional emails at any time. To exercise these rights, please contact us using the details below.

Cookies

We use cookies to improve your shopping experience, track website performance, and personalize content. You can manage or disable cookies in your browser settings, but certain features of the website may not function properly without them.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements. Any updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ecom Shopping Vault Online
Email: contact@ecomshoppingvaultonline.com
Address: 161 Trumpeter Ave, Soldotna, Alaska 99669, USA
Phone: +1 (907) 262-257

Agreement to Terms

By accessing and using Ecom Shopping Vault Online (ecomshoppingvaultonline.com), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of our website and services.

Use License

You are granted a limited, non-transferable license to access and use the materials on Ecom Shopping Vault Online for personal, non-commercial purposes only. You may not copy, modify, or redistribute any content from our website without permission.

Product Information

We make every effort to display and describe products accurately. However, we do not guarantee that product descriptions, images, pricing, or other content is completely accurate, current, or free of errors. If you receive a product that does not match its description, your sole remedy is to return it in unused condition.

Pricing and Availability

Prices and product availability may change without notice. We may discontinue or update products at any time. In the event of a pricing error, we reserve the right to cancel orders affected by the incorrect pricing.

Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order for reasons including inaccurate information, suspected fraud, or payment issues. Full payment must be received before items are shipped.

Return Policy

Items may be returned within 30 days of delivery, provided they are unused, undamaged, and in original packaging. For full details, please refer to our Return & Refund Policy page.

Prohibited Uses

You agree not to use the website for any unlawful, abusive, fraudulent, or harmful activity. This includes transmitting malware, hacking attempts, spamming, or engaging in activities that disrupt website functionality.

Limitation of Liability

Ecom Shopping Vault Online shall not be held liable for any indirect, incidental, special, or consequential damages arising from your use or inability to use the website or products purchased from us.

Governing Law

These Terms & Conditions are governed by the laws of the United States. Any disputes will be handled in accordance with applicable state and federal regulations.

30-Day Return Policy

We want you to have a smooth and satisfying shopping experience. If you are not fully happy with your purchase, most items may be returned within 30 days of delivery for a refund or exchange, provided they meet the return requirements.

Eligibility for Returns

• Items must be unused, unworn, and in their original condition
• All original packaging, accessories, and tags must be included
• A valid proof of purchase is required
• Custom-made, personalized, or clearance items are not eligible for return

How to Initiate a Return

1. Contact our customer support team at contact@ecomshoppingvaultonline.com
2. Provide your order number and reason for return
3. Our team will issue a return authorization and return instructions
4. Pack the item securely to avoid damage during transit
5. Ship the item to the return address provided

Refund Process

Once we receive your returned item, our team will inspect it. If it meets the eligibility conditions, your refund will be processed within 5–7 business days. Refunds will be made to the original payment method used at the time of purchase.

Exchange Policy

If you wish to exchange an item for another size, variant, or color, please complete the return process first and then place a new order for the replacement item.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a shipping mistake or a defective product received from our side.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Exceptions

The following items are not eligible for return or refund:

• Perishable or consumable items
• Personalized or custom orders
• Intimate or hygienic products (for health and safety reasons)
• Gift cards or digital purchase credits